Effective Date: August 7, 2025
Refund Eligibility
Refunds can be requested under the following circumstances:
- If there were technical issues that caused you to be unable to use purchased services.
- If there were accidental or duplicate purchases made through the platform.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following details:
- Transaction ID
- Reason for requesting a refund
- Any relevant documentation or screenshots to assist in processing your request
Processing Time
Refund requests are typically processed within 7-10 business days. You will be notified via email once your request is resolved.
Non-Refundable Items
Refunds will not be issued for:
- Completed gaming sessions or winnings.
- Used or redeemed promotional bonuses.